Host Guide

1. What Biverio gives you

• A free public listing page for your venue (own URL, photos, description, price list, availability calendar).
• Direct booking requests from guests — no commission on bookings.
• Built-in tools to manage bookings, payments, and guest communication from one dashboard.
• A 30-day free trial on every new venue before any subscription fee applies.
• Venue groups — if you manage several units under one brand or address (e.g. a few cabins or apartments), you can group them under one shared public page, while each unit keeps its own calendar, price list, and bookings.
• Aggregated calendar — the Calendar item in your dashboard sidebar shows reservations from every published venue on a single month view, together with one merged suggested-actions list.

2. Creating your account and first venue

There are two ways to get started — pick whichever is faster for you:

A. Start by creating your venue (fastest path)

1. Go to the homepage and click Add your place.
2. Fill in your venue's basic information (see section 3) — you don't need an account yet.
3. At the end of the wizard you'll be asked for your name, email, and password to create your host account.
4. Check your inbox and click the confirmation link to activate your account.
5. Log in and your venue is ready to finish and publish.

B. Sign up first, then add a venue

1. Click Sign Up and fill in your name, email, and password (with consent to data processing).
2. Confirm your account via the email link.
3. From your Dashboard, click Add place to start the venue wizard.

3. Building your venue listing

The venue editor is a 3-step wizard. You can jump between steps at any time using the top menu, and see a live preview of your public page on the right as you type.

Step 1 — Basic information

• Name of your place — pick something memorable; it also becomes part of your page's URL.
• Photos — JPG/PNG/GIF/HEIC images or MP4 video (max 20 MB). Add as many as you like; drag to reorder.
• Location — country, region, city, and address so guests can find you.
• Maximum number of guests — the capacity guests will book against.
• Type of place — an optional category (cottage, apartment, flat, guesthouse, etc.) that helps guests quickly understand what kind of place it is.
• Price list — add one or more date ranges, each with:
  • a standard nightly price,
  • an optional weekend price (applied Friday–Saturday; leave at 0 to reuse the standard price),
  • a minimum stay (in nights).
  You can add multiple ranges to cover a full season — a warning banner tells you if any dates are missing a price, with a one-click Add button to fill the gap. Set your listing currency (PLN or USD) here — prices are always shown to guests in this currency; exchange rates are only used internally for search sorting/filtering, never to convert what guests see.
• Additional fees (cleaning fee, service fee) — added automatically to every booking total.
• Additional options (guest-selectable paid extras) — define, as multiple rows, services such as a sauna, hot tub, firewood or late checkout: each with a name, a price and how it's charged — per stay, per night, per stay per guest or per night per guest (every combination). Guests tick them in the booking summary; the amount is multiplied by the number of nights and/or guests and added to the total, and the chosen extras also flow into the confirmation emails and booking summary.
• Payment information — tell guests how to pay you once a booking is confirmed:
  • bank account number (IBAN or local, any country) and SWIFT/BIC for international transfers,
  • account holder name,
  • BLIK phone number (Poland only),
  • free-text field for any other payment method (PayPal, cash, crypto, etc.),
  • required deposit (%) — if guests must pay a percentage upfront, set it here; it will be calculated automatically in guest emails. A Deposit payment deadline field appears right next to it (in days, defaults to 3) — how long a guest has to pay after you send a preliminary confirmation (section 8).
  Leave any field blank to hide it from guests — fill in only what you actually accept.
• Contact data — your email/phone shown to guests (defaults to your account's).

Step 2 — Description and amenities

• Description — write what makes your place special. Click the wand icon to auto-generate a first draft with AI, then edit it to taste. A short one-line summary is also generated automatically in the background whenever you save, for use in search results.
• Area — total size in m² or ft² (optional; guests can toggle units on the public page).
• Tags — short descriptive labels for your venue type.
• Facilities — check every amenity you offer (Wi-Fi, TV, air conditioning, kitchen appliances, pool, sauna, parking, etc.) — guests filter search results by these, and they're grouped on your public page into "In the room," "Wellness & relaxation," and "Outdoors & surroundings."
• Service languages — pick which languages you can host guests in.
• Rules and policies:
  • check-in / check-out times,
  • house rules (one per line),
  • safety features (smoke detector, fire extinguisher/first aid, external monitoring, digital lock),
  • cancellation policy text + an optional link to full details,
  • regulations — upload PDF/DOCX documents (max 5 MB each, up to 5 files) such as house regulations.
• Social media — link your venue's social profiles.

Step 3 — Page appearance

Colors, fonts, logo, and background image for your public listing page.

4. Publishing your venue

Once your listing looks good, use the Publish / Unpublish toggle at the bottom of the editor to make it visible in search and bookable by guests. You can unpublish at any time to temporarily hide it (e.g. off-season) without losing your data.

Deleting a venue is only available while it's unpublished — unpublish first if you need to permanently remove a listing.

5. Free trial and subscription

• Every new venue gets a 30-day free trial — fully visible and bookable, no card required.
• After the trial, keeping a venue visible to guests requires an active subscription, billed per venue: 15 EUR/month (monthly or yearly billing available).
• Your dashboard shows a banner with your trial countdown (with reminder emails at 3 and 1 days before it ends), or your active plan with a Cancel subscription link and a billing-portal link to update your payment method.
• If a subscription payment fails, or your trial ends without subscribing, the affected venue is automatically hidden from guests — your data isn't lost, and it reappears as soon as you subscribe.

6. Managing bookings

Open Manage bookings for a venue (from the venue editor header, or your dashboard) to reach the booking manager page. Your dashboard also splits your bookings in two: guest bookings at your venues (what this section covers) and your own bookings as a guest elsewhere on Biverio. The booking manager has:

Managing more than one venue? The Calendar item in the sidebar shows reservations from every published venue at once, on a single month view — each venue in its own color — together with a merged "Suggested actions" list across all of them. Clicking a reservation opens the same details described below, and selecting a free date range suggests which venues are available for it and lets you add a new reservation right there.

• Calendar view — see booked dates at a glance, including the price for each day and a currency legend. Only fully confirmed bookings block dates here — a preliminary (deposit-awaiting) booking doesn't yet, so an unpaid request never falsely locks out other guests.
• Pending / Confirmed / Past lists — each searchable by guest name, email, or reservation number. Empty lists are hidden automatically so the page stays clean. Preliminary (deposit-awaiting) bookings show in the Confirmed list with their own "Preliminary" badge — you've already accepted them, you're just waiting on the deposit.
• A guest who hasn't activated their account yet shows a Not Activated badge next to their name in the Pending list, with an envelope icon — click it to resend them a fresh activation email (e.g. if the original link expired or never arrived).
• Confirm / Preliminary confirmation / Reject — act on pending requests; the guest is notified automatically. If the venue doesn't require a deposit, you'll see a plain Confirm button. If you require a deposit, the button becomes Preliminary confirmation instead — see section 8 for details. Reject is available for pending requests and for preliminary (deposit-awaiting) reservations — anything that isn't yet fully confirmed.
• Confirm deposit — once a request has been preliminarily confirmed, this dedicated button appears on it (in the Confirmed list and in its own details page). Click it once the deposit has actually landed in your account — see section 8.
• Confirm full payment / Collect payment in cash at check-in, Confirm check-in, and Confirm stay completed — more dedicated buttons on a booking's own details page, each showing a preview of the email before it's sent — see sections 7–9.
• Add booking — manually create a booking (e.g. for a phone/offline reservation) directly from the calendar.
• Cancel — cancel a fully confirmed reservation. The guest is notified by a dedicated cancellation email, and you can optionally add a reason that's included in it. This can't be undone. Pending and preliminary reservations use Reject instead — they haven't been fully committed to yet, so declining them is a rejection, not a cancellation.
• Messaging — open a booking's details to exchange messages with the guest directly (updates near-instantly).
• Subscribe to calendar — a one-way iCal export link you can add to Google/Apple/Outlook calendar to see all your bookings alongside your other events (each booking also has its own "Add to calendar" .ics download).
• All reservations — a full, searchable list of every booking for the venue.

Separately, before a guest even books, they can reach you through a Contact host button on your public page — those messages are delivered straight to your email (the contact address from your Payment/Contact section, or your account email), not into an in-app inbox.

7. Keeping guests informed: operational status

Each confirmed booking has an Operational status you control — it's your record of where things stand (deposit, payment, check-in, etc.):

New → Deposit information → Deposit invoiced → Deposit paid → Deposit returned → Payment information → Payment invoiced → Payment received → Payment returned → Checked in → Completed

Changing the status does not send anything automatically — it's just your internal tracking. To actually notify the guest:

1. Pick the new status from the dropdown.
2. Click the envelope button next to it.
3. A popup shows you an exact preview of the email the guest will receive (subject, message, and — for the "Deposit information" / "Payment information" statuses — your payment details, the required amount, and, if you set a deposit percentage, the exact deposit amount or remaining balance due).
4. Click Send to actually deliver it, or Cancel to back out.

This gives you full control: change statuses freely as you track progress, and only send an email when you're ready.

A few exceptions, all dedicated one-click buttons instead of the dropdown+envelope flow:

• Preliminary confirmation (section 6) sets the status to Deposit information and emails the guest in one step;
• Confirm deposit (section 6) sets the status to Deposit paid, fully confirms the reservation — which is what makes it block the calendar — and emails the guest that their deposit was received, also in one step;
• next to "Payment reminder" (section 9), on any confirmed booking whose final payment isn't resolved yet, you'll find two buttons: Confirm full payment (once the money actually lands — sets the status to Payment received) and Collect payment in cash at check-in (when you're agreeing to collect cash on arrival instead of a transfer — sets the status to Payment: cash on arrival). Both show you a preview of the email the guest will receive first — you review it and click Send, and only then does the status actually change. Both unlock the "Check-in reminder" and access instructions below (section 9). Once you pick cash, a Confirm cash received button appears in the same spot — click it whenever you actually collect it (before, during, or after check-in); this one sends the guest nothing (so there's no preview for it), since they're physically there;
• Confirm check-in appears in the booking's details as soon as final payment is resolved (transfer received, or cash agreed) — you don't need to have sent anything to the guest first. As above, you'll see a preview before it goes out. It sets the status to Checked in and notifies the guest. Once the status reaches Checked in, the reminder and access-instructions send buttons disappear — there's nothing left to remind a guest who's already checked in — and a Confirm stay completed button takes their place: click it once the guest has left, purely to keep your own booking history tidy. It sets the status to Completed and sends the guest a short thank-you note, also with a preview first.

If the deposit payment deadline passes with no payment recorded, the booking gets a red Deposit overdue label (on the Confirmed list and in the booking's details). Biverio doesn't reject it automatically — you decide, by clicking Reject if the guest genuinely hasn't paid.

Every message you send — a status update, deposit reminder, payment reminder, or access instructions — lands in one shared Message history list under the booking's operational status, newest first. Each email entry shows an Opened or Not opened yet badge — a best-effort signal (some mail apps preload images automatically), not a guarantee it was actually read. Click the preview icon on any entry to see the exact message the guest received.

8. How payments between you and your guest actually work

Biverio never processes, holds, or takes a cut of booking payments. Deposits and final payments are arranged and settled directly between you and the guest, outside the platform, using whichever method you set up in your venue's Payment information (bank transfer, BLIK, or anything else). The only payment Biverio itself ever processes is your own host subscription fee (section 5) — that's a completely separate charge, unrelated to what guests pay you for their stay.

Biverio's job is to make that off-platform exchange easy to set up and track, through the fee/deposit setup in your venue editor and the Operational status + email system (section 7). Here's how a typical booking's money flows, step by step:

1. Guest requests a booking. If the venue doesn't require a deposit, you click plain Confirm (or Reject) and you're done (section 6).
2. If you require a deposit, you click Preliminary confirmation instead. This does not yet block the calendar — the booking moves to a distinct preliminary status while you wait on the deposit, so a still-unpaid request never falsely locks out other guests. The guest gets a single email with your bank/BLIK/other payment details, the exact deposit amount worked out automatically from your deposit percentage and the booking total, and the payment deadline (the number of days set next to the deposit percentage in your venue editor — section 3).
3. The guest transfers the deposit straight to your account. Biverio isn't involved in this step and has no way to see or confirm that the transfer happened.
4. Once you see the money land in your own account, click the dedicated Confirm deposit button on the reservation (section 6). This is what actually moves it to fully confirmed — blocking the calendar for those dates — and it automatically emails the guest to let them know their deposit was received. No separate dropdown step needed.
5. If the guest actually paid a different amount than the calculated deposit, correct it directly in the First payment (deposit) field on the booking's detail page and click Update — the remaining balance recalculates automatically, including in later email/SMS reminders sent to the guest. This field stays editable until final payment is marked as received — from that point the deposit amount is locked and can no longer be corrected.
6. If the deadline passes with no payment recorded, you'll see a Deposit overdue label — Biverio doesn't reject it for you; if the guest genuinely hasn't paid, reject it manually with the Reject button (section 6).
7. Whenever suits you (e.g. closer to the stay), send the guest a Payment reminder (section 9, "Suggested follow-ups" panel) — a ready-to-send email and/or SMS with the remaining balance and how to pay it. You can skip this step entirely if you already know you'll settle up in cash on arrival.
8. You have two ways to resolve the remaining balance, both buttons always available on the booking's details page: once you've actually received the transfer, click Confirm full payment — one click sets the status to Payment received and notifies the guest; if you're agreeing to collect cash at check-in instead, click Collect payment in cash at check-in — sets the status to Payment: cash on arrival and also notifies the guest. Either one unlocks sending the Check-in reminder and access instructions (section 9).
9. If you went with cash, click Confirm cash received in the same spot once you actually collect it — the guest doesn't get a separate notification for this one, since they're right there with you.
10. Once the guest actually checks in, send Access instructions (section 9) if you haven't already, and click Confirm check-in — this button is available as soon as payment is resolved, so you don't need to wait until after sending the instructions. You'll see a preview before it goes out. It sets the status to Checked in and notifies the guest. At the end of the stay, click Confirm stay completed, available in the same spot — sets the status to Completed, sends the guest a short thank-you note (also with a preview first), and wraps up this booking's history.

Because Biverio never touches the funds, you're free to accept anything you're comfortable with. Cash on arrival now has its own button (Collect payment in cash at check-in, described above) — for anything else, like PayPal or cryptocurrency, just list it under "Other payment methods" in your Payment information. The one rule of thumb: only mark a payment as received (transfer or cash) once you've personally confirmed the money is actually in hand, since guests are trusting your status updates and emails as their record of the transaction.

9. Extra tools

The Tools tab on each venue's dashboard holds document generators and an analytics dashboard — each with a live preview and PDF/QR export where relevant.

• Guest guide — a public page with WiFi, parking, check-in/out times, fireplace, trash, and contact details, reachable via a short link or a printable QR code. It also includes a check-in form guests can use to send you their details before arrival (full name, address, ID document, citizenship, date/place of birth, number of guests, and whether they're bringing a pet) — it's emailed straight to you, with the guest getting their own confirmation copy; Biverio never stores it.
• Regulation generator — produces a full, print-ready venue regulation document (bookings, deposits, cancellations, check-in, house rules, GDPR). Turn on Self check-in available if guests can check in without you present — the document automatically tells them they'll receive instructions before arrival.
• Flyer generator, sauna rules generator, and hot tub rules generator — similar print-ready documents for your other amenities.
• WiFi guest card — a smaller, printable poster with your WiFi network name and password plus a QR code guests can scan to join automatically. The network/password are the same fields as the Guest Guide's own WiFi section — saving one updates the other.
• Emergency contact card — a poster with your phone number, the European emergency number (112), and the nearest hospital/pharmacy details you fill in — especially useful for international guests.
• Analytics — a per-venue dashboard covering revenue, occupancy, page views, unique visitors, booking conversion rate, average stay length, and a visitor country breakdown — all with monthly/yearly views and CSV export.
• Marketing calendar — scans the venue's calendar for the next ~45 days and surfaces promotion opportunities: empty weekends, last-minute 2-night gaps, upcoming long weekends, and calendar dates worth a post (holidays, Mother's Day, Black Friday, back-to-school, and so on). For any opportunity the AI drafts a ready-to-post social caption (with emoji and hashtags) that you can edit, tick the channels for (Facebook / Instagram / Google Business — for now these just label the post and go into your reminder), copy, and schedule. A month grid shows every opportunity and scheduled post; the day scheduled a post arrives in a once-a-day email digest. Biverio doesn't publish to the networks for you yet — "Mark as published" records that you posted it yourself.
• Availability finder — the one tool in this tab that covers every venue you own at once: give it a date range (and optionally a guest count) and it shows which of your venues are free for the whole stay — handy when a guest asks you directly instead of through Biverio's own search. Each result has an Add booking button right there.
• Reviews — every rating (1–5 stars plus a comment) guests have left for this venue. A new review starts out not published — read it, then click Publish to put it on the venue's public page, or Delete if it's spam or off-topic (with a confirmation step first). An already-published review can be taken back down any time with Unpublish — meant for spam, not for suppressing an unflattering but legitimate review. You send the review invitation yourself from Booking manager → Suggested follow-ups, described below.

How to actually communicate with the guest before arrival: turning on self check-in in the regulation generator, and the guest guide's check-in form, both just tell the guest instructions are coming before arrival — neither one sends them. You send them yourself from Booking manager → Suggested follow-ups (the same buttons and a shared send history are also available on each booking's own detail page):

1. Deposit reminder — shows up for preliminary (deposit-awaiting) bookings once the payment deadline is close or has passed. Reminds the guest of the amount and how to pay it. Ready-to-send email and/or SMS — review the preview and confirm. Whether you send it yourself or it goes out automatically on the final day before the deadline, you'll get a confirmation email yourself once it's delivered.
2. Payment reminder — shows up for confirmed bookings where you haven't yet resolved final payment (up to 14 days before check-in). Reminds the guest of the remaining amount and how to pay it — no mention of the check-in form, that's a separate message below. Ready-to-send email and/or SMS — review the preview and confirm, or skip it entirely if you already know you'll settle up in cash. The booking's details page always shows two resolution buttons: Confirm full payment (the transfer actually landed) and Collect payment in cash at check-in (you'll settle up in cash on arrival) — either one unlocks the check-in reminder and access instructions below (section 7). Both are also one click away right from the Suggested follow-ups panel — a Resolve payment button next to Email/SMS opens the same menu, with the same preview before sending.
3. Check-in reminder — only shows up after payment is resolved (transfer received, or cash agreed, see above), for bookings checking in within the next 3 days. Reminds the guest of their dates and asks them to fill in the check-in form — no payment content. Ready-to-send email and/or SMS — review the preview and confirm.
4. Access instructions for guest — available at the same time as the check-in reminder (payment resolved, check-in within 3 days). Here you type the actual access code (lockbox, keypad, etc.) into the note field, review the preview, and confirm. Sending is deliberately blocked until payment is resolved — the code can never reach the guest before you've agreed how the stay gets paid for. This field is shared across the whole venue, not per booking — update it once (here, on any booking's page, or as the "default pre-arrival message" in the Guest guide tool, a private field never shown on the public page) and every other guest at this venue sees the new text immediately — no need to retype the code for each booking. The Confirm check-in button (section 7) is available in the booking's details as soon as payment is resolved — you don't need to send any of these messages first. Click it once the guest actually checks in. From that point all these reminders disappear from the booking's details page, and a Confirm stay completed button takes their place — click it once the guest has left to wrap up this booking's history.
5. Review invitation and Rate guest — show up for confirmed bookings whose stay has already ended. Review invitation works like the other messages on this panel — preview, then send by email and/or SMS (if the guest has a phone number on file) — and sends the guest a one-time link to rate their stay (1–5 stars plus a comment), no login required on their end. Rate guest is different: you fill it in right there, with nothing sent anywhere — it's your own private rating of the guest, visible only to hosts on that guest's future requests, never shown publicly. Both actions drop off the list once used for a given booking.

SMS sends are capped at one message per minute for the same booking, so a guest never gets accidentally spammed with texts. If you try to resend too soon, the button shows a countdown until it's available again.

Every entry in the send history stores the exact message that went out to the guest at the time — click the preview icon next to any entry to see it. It's a historical record: if you later change, say, the access instructions or the deposit amount, previously sent messages in the history stay unchanged, exactly as the guest actually received them.

10. Other useful tools

• Live weather widget — your public page shows current weather for the venue's location automatically (based on its address).
• Share button — guests (and you) can share the listing link with one click.
• Google Maps link — auto-generated from your address.
• Area unit toggle — guests can switch between m² and ft² on your listing.
• Exchange-rate note — shown in the footer on .com (USD) so guests understand why sorting/filtering across currencies may differ slightly from your listed price; your own price is never converted for display.
• Install Biverio Host as an app — your host dashboard (bookings, venue editor, analytics, billing) can be installed on your phone or computer as its own app, with its own icon, no browser chrome. After a few visits you'll see a banner with an Install button; on iPhone/iPad, install manually via the Share icon → Add to Home Screen in Safari.
• Sign in with fingerprint — once installed as an app, add your device from My profile → Fingerprint login, and future sign-ins offer a fingerprint (or device PIN/security key) button instead of typing your password every time. You can name each device yourself and remove one at any time. Only available in the installed app — in a regular browser tab you sign in with your password as before.

11. Quick checklist for a new listing

• ☐ Name, at least one photo, location, and capacity set
• ☐ At least one price range covering your available dates (with no gaps)
• ☐ Description written (or AI-generated and edited)
• ☐ Facilities checked
• ☐ Check-in/out times and house rules filled in
• ☐ Payment information filled in for every method you accept
• ☐ Deposit percentage and payment deadline set, if you require a deposit
• ☐ Venue published
• ☐ Subscription set up before your 30-day trial ends (or plan to unpublish before then)

That's it — you're ready to take bookings on Biverio.